Shipping policy

1. Shipping Destinations

We ship worldwide, subject to availability and shipping restrictions.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation.

3. Shipping Time

Estimated delivery times:

·        US & Europe: 7–15 business days

·        Other countries: 10–25 business days

Delivery times are estimates and may vary due to customs, carriers, or external factors.

4. Shipping Costs & Customs

Shipping costs are shown at checkout.
Customs duties, import taxes, or additional fees (if applicable) are the customer’s responsibility.

5. Tracking

Once your order ships, you’ll receive a tracking number by email.
Tracking updates may take 2–5 business days to appear.

6. Delays

We are not responsible for delays caused by carriers, customs, weather, or events beyond our control.

7. Incorrect Address

Please make sure your shipping address is correct.
We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages

If your order is lost or arrives damaged, contact us at contact@gentrendshop.com within 48 hours of delivery.
We’ll investigate and offer a solution where appropriate.